Help with FUP policy

hi there I face a problem with applying FUP on my customers. I have done exactly the same way as you (MikroBill) guys have don on wiki page.
After the customer rich the limits I specify in the fields, he dos not goes to FUP. then I disable and enable the FUP from global settings, deleted all current policy and apply new ones - and nothing after reaching the policies they don't goes to FUP
my shaping is Simple Tree, queue type pcq , and my FUP counting is Download+Upload.

please help if I need to follow any different procedures.

thanks in advance

thanks for the reply Alex,
please let me know when u will fix the bug.

so delete all FUP policies-then save router setting from: networking-routers-edit ''my router''-save

then Apply new FUP - finally save router setting from: networking-routers-edit ''my router''-save

I'm wright?

also I have a word with a friend of mine using Mikrobill with FUP and he has notice in the pas that ones the customer account clear each mount the FUP he has applied does not clear for the following mount ( its stay the same from the previous mount after customer usage counts come up to 0.00 0.00 for the current mount). I don't know if you know about this bug.

thanks in advance guys

Hello Alex,
I have don exactly what you have instruct me but nothing happened so far. Any ether suggestions?

Still waiting and the bug is still there...August 2014!